Friday (yesterday) we decided to go online to the KLM website to select vegetarian meals and also select our seats to make sure we got seats together. Turns out it was a GREAT decision! So, we went online and logged in and found Jennifer’s ticket and did all the selections. Then it was my turn. Well…….my ticket did not show up at all 😦 So, we called KLM and after holding for 20 minutes we finally spoke to an agent who said that there had been an online refund request of my ticket on February 12th!! We were flabbergasted as we had never been on the website before! Fortunately, she was able to rebook my ticket and I immediately went online and also selected my seats and my meals.
A near disaster averted! I shudder to think what would have happened if I had only gone online on June 3rd to get my boarding pass and found out then that I had no ticket!!